Statement of Purpose
Viveka is an integrated healthcare practice, which aims to deliver a patient experience characterised by comfort and respect for the patient’s individual needs and views.
Our goal is to deliver high quality care that provides patients with the best outcomes, based on a holistic approach combining modern medical expertise and a range of complementary therapies.
Viveka has a range of suitably qualified and experienced staff dedicated to achieving our goals and aims.
A range of services are available through Viveka including consulting, counselling and complementary therapy.
Leaflets, workshops, health concerns and products
Viveka has a wide range of printed information to help you make decisions on the treatment and support you might need to enhance your health and wellbeing. Please call or email for details.
Confidentiality
Ongoing communication is at the heart of our integrated healthcare and if you approve we will share your information with other members of the Viveka team caring for you. At all other times, your details are kept confidential.
Chaperone
You may request a chaperone to accompany you during an intimate examination.
Childminding
Employees of Viveka cannot act in loco parentis there for should you need to bring a child/baby with you please ensure that they are suitably supervised at all times.
Complaints
Viveka welcomes comments and feedback from clients. Should you be unsatisfied with any aspect of the services provided by Viveka please bring this to the attention of a member of staff. Should you wish to write formally, please send correspondence to Mr Yehudi Gordon at the Viveka address.
All complaints are dealt with within Viveka’s Complaints Policy, a full version of which is available on request. Viveka aims to deal with complaints in an open and courteous manner, quickly and efficiently, and to the fullest possible satisfaction of the customer. Written complaints are acknowledged within 3 working days of receipt, by telephone or in writing, whichever is appropriate. Viveka aims to provide a full response within 20 working days of receipt of the complaint. If this is not possible, the complainant is notified in writing, explaining the reason.
If you are not satisfied with the outcome of Viveka’s handling of the complaint, your complaint can be lodged with:
Care Quality Commission
CQC National Correspondence
Citygate
Gallowgate
Newcastle Upon Tyne NE1 4PA
www.cqc.org.uk
Copies of the most recent inspection report by the Care Quality Commission are available upon request or are obtainable from the Care Quality Commission website: www.cqc.org.uk
Specialist and hospital care
If you require specialised investigations or surgical treatment Viveka has links with external medical teams and hospitals and can make referrals when needed.
